REFUND & CANCELLATION POLICY

Clear rules for cancellations and refund requests.

Effective date: 10 September 2026.

Free Audit

The Free Audit is provided without charge, so no refund is applicable.

Monthly subscriptions

You may cancel a monthly subscription at any time to stop future renewals. Unless a refund is required by applicable law or approved under the circumstances below, access remains available until the end of the current paid billing period and fees already paid for that period are not automatically refunded.

When a refund may be approved

Refund requests are reviewed promptly and may be approved for duplicate charges, verified billing errors, an unauthorized transaction, or a material failure by Alert Decision to provide the purchased digital service. Mandatory consumer withdrawal or refund rights under applicable law always apply where relevant.

Requesting a refund

Email info@alertdecision.com with the purchaser email address, order reference if available, date of charge and a short description of the issue. Do not send full payment-card details by email.

Enterprise orders

Enterprise refunds, credits and cancellation terms may be defined separately in the applicable written quote, order document or negotiated agreement.

Processing time

Once a refund is approved and initiated through the payment processor, the time for funds to appear depends on the payment method and financial institution.

Contact

Billing and refund questions: info@alertdecision.com.